Account Manager
Run discovery, map workflows, and help clients adopt governance and measurement without slowing delivery
About Agency Intelligence
We're built by agency founders who understand the chaos. Teams adopt AI piecemeal, with different tools, different prompts, zero measurement. We built a system to end that.
Our platform is three parts: ai/OS controls routing, costs, and access. ai/Tools is where work happens, Chat, Agents, Apps, Integrations. ai/Dashboard shows usage, cost, and ROI. One governed system.
As an Account Manager, you're the bridge between our team and theirs. You help agencies see where AI fits into their workflows, design how they adopt it, and measure what it delivers. You move fast without creating friction.
The role
You understand how agencies work. You get why they're nervous about adding tools, and you can show them adoption doesn't have to hurt. You map their workflows, guide implementation, and track outcomes. You're their advocate internally and our team's advocate to them.
You own the relationship from kickoff through scale. Short contract engagements, multiple clients. Direct work with agency leadership and operations teams. See real adoption happen.
What you'll do
- 1
Run discovery calls
Understand their current workflow. Where are they using AI today? What problems do they want to solve? What are they afraid of losing?
- 2
Map workflows and design adoption
Show how Chat fits into their daily work. Design how Agents can automate their multi-step tasks. Plan Integrations that keep them in their existing tools.
- 3
Guide implementation
Get them onboarded. Help them configure their knowledge base, set up their first agents, create custom dashboards. Move them from understanding to doing.
- 4
Set up measurement and governance
Define what success looks like. Establish policies that make them comfortable. Create dashboards that show ROI and adoption metrics.
- 5
Enable their team
Run training sessions. Document their playbooks. Create internal resources so they can onboard new team members without waiting for you.
What we're looking for
Discovery & Listening
- Skilled at running discovery calls that surface real constraints and opportunities
- Can listen for what's unsaid and dig into the actual workflows, not just stated requirements
- Comfortable asking clarifying questions and pushing back when something doesn't make sense
Technical Fluency
- Don't need to code, but understand APIs, databases, system design, and deployment
- Can translate between agency language and engineering language
- Can design multi-step workflows and understand integration constraints
Agency or Operations Experience
- Worked at an agency, consulting firm, or operational role managing client relationships
- Understand the pressures: delivery deadlines, margin constraints, client expectations
- Can map workflows, identify automation opportunities, and design for real constraints
Implementation & Execution
- Done implementation work or project management; comfortable with checklists and tracking
- Can move implementation forward without getting stuck on perfection
- Good at documentation, training, and handing off ownership to the client team
Relationship & Communication
- Can build trust quickly with agency leadership and operations teams
- Comfortable making hard recommendations that might slow short-term delivery for long-term value
- Great at async communication and managing time zones and schedules
Nice-to-Have
- Experience with AI tools, agent workflows, or LLM integrations
- Worked as a Solutions Engineer or Customer Success Manager at a SaaS company
- Experience with CRM, project management tools, or client communication platforms
Tools & systems
You'll use these to manage relationships, track progress, and keep implementation moving forward.
Communication
Implementation
Platform Knowledge
Team & culture
Agency background matters
We hire people who understand the pressures and realities of agency work. That shapes how you approach every conversation.
Advocate for clients, advocate for us
You're trusted to push back on both sides. Tell agencies hard truths. Tell us when something won't work.
See the impact
You get to watch teams adopt AI, hit their adoption milestones, and measure the results on their Dashboard.
Flexible contract work
Multiple short engagements. You scale your involvement based on project needs. Own your schedule.
Ready to help agencies move faster?
If you understand agency work, love helping teams adopt new systems, and can build trust fast, let's talk.