Agency Intelligence

Frequently Asked Questions

Answers to questions about how Agency Intelligence works, what's included, security, implementation, and support.

Getting Started

What is Agency Intelligence?
Agency Intelligence is an AI platform for agencies that brings models, agency and client knowledge, prompts, workflows, agents, and insights into one integrated system. ai/Chat gives your team one place to work with multiple models and shared context. ai/Dashboard gives leadership visibility into usage, adoption, and activity across the agency.
Who is this for?

Digital agencies ready to move beyond generic AI tools. You want every role using AI effectively. Repeatable workflows, a shared prompt library, all major models in one place, AI connected to the tools you already use, and clear visibility into what AI actually costs and saves.

How is this different from ChatGPT?
ChatGPT is built for individuals. Agency Intelligence is built for agencies. Multi-model AI with agency and client knowledge, agentic workflows, a shared prompt library, and usage visibility. All in one workspace. See how ai/Chat works.
Do we have to replace all our tools?

No. Agency Intelligence replaces the individual ChatGPT, Claude, and Gemini subscriptions scattered across your team. Everyone gets access to every model in one place. Your project management, CRM, and other agency tools stay. We connect to them.

Can we test this first?

Yes. We offer a 30-day trial. You get unlimited users, 10 workflows, and 3 knowledge bases. We handle onboarding and setup. No credit card required. At the end of 30 days, decide if you want to continue on a month-to-month or annual contract. If it's not working, you're done.

Core Features

Which AI models can we use?
Every team member gets access to GPT, Claude, and Gemini. Text, images, audio, and coding—all from one workspace. Compare and switch models mid-chat. New models get added as they launch. Premium models included. No message caps, ever. One bill instead of managing multiple subscriptions across providers. Learn more about Models.
How does the knowledge base work?
Upload your docs or let us do it for you. Agency and client information is indexed in a secure knowledge bases your whole team can access. When someone asks a question, the system pulls relevant context automatically, so answers are accurate and on-brand, not generic AI responses. Update a doc and the knowledge base gets smarter over time. Everything's cited, so you know where answers come from.
What can we automate?

We have completely customizable, human-in-the-loop agentic workflows for creative, marketing, sales, operations, account, and delivery teams. Automate the repetitive work, from social posts and campaign briefs to proposals, QBRs, status reports, and SOWs, while keeping humans in control of quality.

How do we measure ROI?
Your ai/Dashboard shows usage, model costs, workflow completions, and tool activity. You can see what your team uses, what it costs, and which workflows are delivering value. No guessing, just clear data tied to outcomes.

Security & Privacy

Where does our data live?

Your own secure cloud environment. Chat logs, knowledge bases, agent outputs. Everything runs in your isolated instance with encryption in transit.

Does our data train AI models?

Never. Your content feeds responses through retrieval, but models don't learn from it. This applies across all providers: OpenAI, Anthropic, Google, and open-source. Your agency work and client files stay private.

How do you keep client data separated?

Client data is logically isolated inside a shared vector database. Each client has its own namespace with schema rules so retrieval only happens within that client context. Access controls limit visibility by team and user.

Can I use single sign-on?

Yes. SSO works with SAML and common OIDC setups. Keeps login simple for your team.

Getting Live

How long until we're running?

Most agencies can be live within a day or two. We handle setup, load your knowledge base, configure roles, train your team, set up your workflows, and test everything before handoff. Complex custom builds take longer, but we move quick.

What does onboarding look like?

You set up your team’s accounts, then we help load your docs, SOPs, and past work into knowledge bases. We populate the prompt library, deploy your first workflows, connect your existing agency software, and run a training session when you go live.

What do you need from us?

AI API keys, a short survey to populate user memory, and agency and client docs for knowledge bases. The more context you give us upfront, the faster your team sees value.

What does the first month look like?

Week 1: Team is live with your agency knowledge base loaded. Weeks 2-3: Usage ramps as people test workflows. Week 4: You have baseline costs and usage data, plus a short list of what to expand next.

How do you get our team to actually use it?

We provide training, onboarding, and setup. We help your team migrate existing ChatGPT and Claude chat histories so no work is lost. We pre-populate each team member's user memory with their contact info and preferences so AI outputs match their voice and style. Your dedicated account manager is available for ongoing guidance and support as your team ramps up.

Support & Updates

What kind of support do we get?

Ticket support with fast response times. Direct access to our team for troubleshooting, workflow improvement, and platform updates. Support doesn't end at launch. Need a new prompt, knowledge base, or workflow? We're here to help.

Can you integrate with our tools?
Yes. We connect to your project management, CRM, analytics, and productivity platforms. See our integrations. If you need custom integrations with proprietary tools, we build those too.
How do updates work?

Platform updates roll out automatically. New models get added as they launch. No action needed. We announce feature updates and new workflows via email and in-platform.

Pricing

How does pricing work?
Start with a 30-day trial. Full access, unlimited users, 10 workflows, 3 knowledge bases. Then, if you continue, one low subscription fee, plus usage, gives you access to ChatGPT, Claude, and Gemini. Month-to-month contracts with no long-term commitment. See pricing details.

See Agency Intelligence in action

Full access for unlimited users, with 10 workflows, and 3 knowledge bases. Our team handles onboarding and setup.