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What's New at Agency Intelligence

See the latest features, improvements, and fixes across ai/Chat, ai/Knowledge, and ai/Insights.

Product updates

Choose a product to view its release history.

ai/Insightsv2.6.0Improvement

Clearer AI adoption, activity, and costs

Updated reporting shows how widely AI is used, how much work is happening, and where usage and costs are concentrated.

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  • See workday participation, average active users, and reach.
  • Track messages per workday, total messages, and activity for a selected user.
  • Rank people by messages, conversations, or estimated AI cost.
  • Review provider costs with estimates clearly labeled.
  • See the same estimated cost for a selected user in usage and cost views.
ai/Insightsv2.4.0Security

Secure access and more dependable reporting

Passwordless sign-in, stronger account protection, and more reliable reporting make ai/Insights ready for use across teams and organizations.

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  • Added passwordless email sign-in.
  • Added separate access for administrators and regular users.
  • Protected each organization's data.
  • Added secure sign-out on desktop and mobile.
  • Improved ai/Insights refreshes and filters.
  • Reduced stale or conflicting results across browser sessions.
  • Improved reporting consistency across multiple running services.
ai/Insightsv2.3.6Update

Deeper insight into conversations and AI adoption

Leadership can now better understand how employees use AI, which capabilities are most valuable, and where additional support may be needed.

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  • Added Conversation Insights.
  • Added clearer rankings for agents, knowledge bases, and Skills.
  • Added cost and usage details for each area.
  • Improved reporting for individual users.
  • Added cleaner icons for models, tools, and knowledge.
  • Made estimated user costs easier to identify.
ai/Insightsv2.3.5Fix

More accurate AI cost reporting

Financial reporting is clearer and more dependable across providers, users, models, and reporting periods.

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  • Improved cost reporting across AI providers.
  • Corrected token totals and cost calculations.
  • Preserved provider costs when some billing data was unavailable.
  • Clearly labeled estimated costs.
  • Added tokens-per-day reporting.
  • Fixed reporting-period and timezone issues.
ai/Insightsv2.2.0New

User activity levels and leadership reports

Adoption reporting now identifies usage patterns and helps leaders see which employees may need additional support.

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  • Categorized users as Dormant, Light, Moderate, or Power users.
  • Added individual model, knowledge, tool, and Skill usage.
  • Added supporting details behind each activity level.
  • Improved the accuracy of user classifications.
  • Added progress updates while reports are created.
  • Combined executive, financial, and operational reporting.
ai/Insightsv1.1.0Improvement

Clearer costs and smoother live reporting

Improved cost estimates, synchronized card updates, and clearer loading behavior made live reporting easier to follow.

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  • Improved AI cost estimates.
  • Added more dependable live cost data.
  • Made reporting periods easier to understand.
  • Updated reporting cards together.
  • Added visual feedback while information was updating.
  • Prevented older results from replacing newer data.
ai/Insightsv1.0.0New

AI adoption, usage, and cost reporting

The early reporting experience expanded to track provider costs, model usage, and employee activity.

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  • Added direct AI provider cost reporting.
  • Added model-level usage and costs.
  • Added spending by user.
  • Added date-range controls.
  • Added automatic data updates.
  • Improved the names and organization of reporting metrics.
ai/Insightsv0.1.0New

The first Agency Intelligence ai/Insights release

The first reporting experience brought AI activity, usage, and cost information together in visual cards and reports.

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  • Created the first live ai/Insights reporting experience.
  • Added visual cards for AI activity and costs.
  • Connected usage information to charts and summaries.
  • Created the foundation for adoption and value reporting.